Vendor Code of Conduct

SAVESAVE VENDOR CODE OF CONDUCT

Effective Date: 1 May 2023

This Vendor Code of Conduct (the “Code”) sets out guidelines and requirements for all merchants, vendors, and suppliers (collectively, “Vendors”) that do business with any SaveSave (idea PlayGround Services). business.

We expect our Vendors (including their employees, agents, subcontractors, and affiliates) to comply with the Code in conducting business with SaveSave. Accordingly, SaveSave will take appropriate action to ensure compliance with the Code, up to and including termination of business with the Vendor.

ANTI-BRIBERY & CORRUPTION

Books, Records, and Business Integrity. SaveSave prohibits corruption, extortion, and embezzlement in any form. For this reason, Vendors must ensure that their accounting and financial records related to their business with SaveSave comply with applicable laws and meet applicable standards of accuracy and completeness. SaveSave also expects Vendors to provide honest and accurate invoices. Invoices should be itemized, quote the Purchase Order (“PO”) number (if applicable), be supported by appropriate documentation, and comply with all other requirements as set out in the relevant contract(s).

Bribery, Kickbacks, and Improper Payments. Vendors must ensure that their employees, agents, subcontractors, and affiliates comply with all applicable bribery and anti-corruption laws of Nigeria. This requirement applies in all circumstances, but especially with respect to dealings involving government officials, political candidates, or other public figures or entities.

Business Courtesies. Vendors must avoid offering gifts, meals, entertainment, or travel (collectively “Business Courtesies”) that might improperly influence, or appear to influence, SaveSave employees or agents, or that might embarrass SaveSave or the Vendor. Courtesies must comply with applicable laws and the following guidelines:

Gifts

Acceptable: Gifts that are given infrequently and that are not of substantial value, such as food items or promotional materials bearing the Vendor’s logo (e.g., shirts, hats, pens, etc.).
Business Courtesies given to SaveSave employees that do not comply with these guidelines will be returned to the Vendor or disposed of accordingly.  Perishable items may be donated to our teams and/or to charity.

Meals, Entertainment and Travel

Acceptable:  Reasonable meals, travel, lodging, and entertainment expenses related to a legitimate business purpose.  Examples include attendance at a business-related conference sponsored by a Vendor, or attending a cultural or sporting event with a business counterpart working for a Vendor.

Facilitating Payments. Vendors must not offer or make facilitating payments (also known as “expediting” or “grease” payments) to speed up or secure the performance of a routine government action (e.g., customs clearance) on behalf of SaveSave.

ANTI-COUNTERFEITING & INTELLECTUAL PROPERTY PROTECTION

Anti-Counterfeiting. SaveSave strives to ensure that all of its products are of the highest quality and reliability and expects Vendors to notify us immediately if they believe or have a reason to believe that they have provided SaveSave or SaveSave’s customers with counterfeit, illegally diverted, or stolen products, parts, or materials. The sale of counterfeit products on SaveSave’s platform is strictly prohibited. It is each Vendor’s responsibility to source and sell only authentic products.

Intellectual Property Protection. Vendors must respect intellectual property rights, including SaveSave’s intellectual property rights and the intellectual property rights of others, at all times. Respecting the intellectual property rights of SaveSave and others includes, but is not limited to, obtaining proper authorization and licensing agreements before using any intellectual property, refusing to misuse others’ intellectual property, including patents, trademarks, copyrights, and trade secrets, and complying with all applicable laws as they relate to Vendor products and listings.

CONFIDENTIALITY & DATA PRIVACY

Confidentiality and Protection of Information. SaveSave is committed to protecting its own confidential information and the confidential information of its business partners, Vendors, customers, employees, and candidates for employment. SaveSave requires Vendors to comply with all applicable laws and regulations governing confidential and proprietary information and to take all necessary measures to safeguard all such information that they receive from SaveSave and/or about SaveSave’s business partners, Vendors, customers, employees, and candidates for employment.

Data Protection and Privacy. SaveSave respects everyone’s right to the protection of their personal data, as this term is defined in Nigeria in which SaveSave operates, and everyone’s right to integrity in connection with the processing of personal data. SaveSave requires Vendors to comply with all applicable privacy and information security laws and associated regulatory requirements.

CONFLICTS OF INTEREST

Vendors must avoid any actual or potential conflicts of interest caused by either business or personal relationships with SaveSave customers, other Vendors, SaveSave competitors or potential competitors, or SaveSave employees.

FAIR BUSINESS, ADVERTISING, CONSUMER PROTECTION & COMPETITION LAWS

Vendors are expected to understand and comply with all applicable fair business, advertising, consumer protection and competition laws, including fair trading and antitrust laws.

Vendors must not exploit emergency situations, such as healthcare crises, natural disasters, or other catastrophes, by charging excessively high prices for products or services sold on SaveSave..

Vendors must also treat SaveSave customers honestly, fairly, and appropriately, as well as in a manner that complies with all applicable civil and criminal laws and consumer practices. Customers have the right to be safe and secure at all times while interacting with Vendors, and SaveSave expects that Vendors address legitimate customer concerns quickly and appropriately.

Deal and offer descriptions, as well as categorization information, must be accurate. Vendor listings should never lead a customer to believe something that is not true. Vendors represent to SaveSave that all product and service information in their listings is accurate and Vendors assume responsibility for updating these descriptions to ensure the included information is accurate.

Vendors offering products or services for sale on any of SaveSave’s channels must: (a) accurately describe the products or services being sold; (b) only advertise products or services that are available, in stock and which merchants are capable of fulfilling; (c) abide by all shipping representations and timeframes; (d) ensure that the products and services are of reasonable quality, and free from defects in workmanship, materials and design; (e) ensure that their products are genuine and bona fide; and (f) ensure that their products and services otherwise comply with all applicable laws. If any of the above criteria cannot be met, SaveSave may, at its discretion, remove the deal or offering from the SaveSave platform or modify the deal or offering as appropriate. Vendors must promptly respond to all customer complaints, inquiries, and refund or replacement requests directed to their attention.

Any attempt to misrepresent deal or offer descriptions or categorization information, or to manipulate customer reviews – including by directly or indirectly contributing false, misleading or inauthentic content – is strictly prohibited on SaveSave..

Vendors offering products or services on SaveSave’s channels further represent and warrant to SaveSave that any vendor-provided reference price for the vendor’s goods or services is the actual, regular value of the listed goods or services and is an accurate representation of the price at which the Vendor, or a comparable seller, has offered the good or service, or a comparable good or service to the public on a regular basis for a reasonably substantial period of time preceding the vendor’s offer on SaveSave. Vendors may not inflate or increase reference prices, or otherwise manipulate pricing or values in any way that is unfair, deceptive, misleading, and/or outside the ordinary course of business. Vendors bear full responsibility for ensuring that their reference prices remain current and are updated whenever necessary.

Any suspicions of listing inaccuracies or customer review manipulation should be reported to the Compliance Team via ethics@savesave.com.ng

LABOR & HUMAN RIGHTS

Armed Conflicts. Vendors must take reasonable steps to ensure the materials used in the products and services they offer to SaveSave or to SaveSave customers do not originate from sources that directly or indirectly benefit armed groups or criminal syndicates that perpetrate human rights abuses.

Child Labor. SaveSave strictly prohibits the use of child labor. In conducting business with or on behalf of SaveSave, Vendors must never employ a person younger than age 15 or otherwise interfere with a child’s education by employing a child in violation of a country’s compulsory education laws

Diversity and Inclusion. SaveSave believes that diversity and inclusion is a social and economic imperative and looks to its Vendors to share this commitment in their operations and business partnerships. SaveSave encourages collaboration and inclusiveness, including with respect to its employees, customers, and Vendors, because the best solutions are often those that draw on diverse ideas and perspectives. To that end, SaveSave seeks to engage with Vendors who perform at high levels and add a diverse perspective, including Vendors that are diverse in terms of their ownership structure (e.g., women-owned, locally-owned), scale (e.g., small or medium-size), and the nature of the enterprise (e.g., social enterprise). We expect Vendors to identify, adopt, and integrate diversity and inclusion and equal opportunity practices into their own business processes and to compete on a fair and equal basis for business.

Equal Opportunity. As an equal opportunity employer, SaveSave provides equal employment opportunity to all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, gender expression, marital or veteran status, condition of pregnancy, parental status, political convictions, genetic information, or any other legally protected characteristic. We also accommodate disabilities and religious practices as required by law. We expect our Vendors to adopt and implement similar policies or practices and refrain from discrimination in conducting business with or on behalf of SaveSave.

Harassment and Abuse. Vendors must treat their employees who conduct business with or on behalf of SaveSave, as well as SaveSave customers and employees, with respect and dignity and may not subject them to any physical, sexual, psychological, or verbal harassment or abuse.

Health and Safety. Vendors must provide a safe and healthy work environment to prevent accidents or injuries arising out of, linked with, or occurring in the course of conducting business for SaveSave or as a result of the operation of Vendor’s facilities, where work is being conducted for or on behalf of SaveSave. Vendors shall provide their employees who conduct business for or on behalf of SaveSave with the tools, equipment, and materials necessary to conduct their work safely, and shall not require their employees to compensate the Vendor for the same, unless otherwise allowed by applicable law.

Sexual Harassment and Misconduct. Vendors must not engage in sexual harassment or sexual misconduct of any kind with respect to their employees who conduct business with or on behalf of SaveSave or SaveSave customers. Sexual harassment includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature. Sexual misconduct encompasses sexual and gender-based harassment, as well as other conduct such as sexual assault. The term sexual assault refers to sexual contact or behavior, often physical, that occurs without the consent of the victim. Individuals who are sleeping, under the influence of drugs or alcohol, cognitively impaired, under the care or control of a Vendor such as during a procedure or treatment, or otherwise incapacitated are not able to provide consent.

Wage and Benefits. Vendors must pay their employees who conduct business for or on behalf of SaveSave in a timely manner and provide compensation (including overtime pay and benefits) that satisfies applicable laws.

REGULATORY AUTHORITIES & LAW ENFORCEMENT

Vendors must reasonably cooperate with regulatory authorities and law enforcement, including with respect to inquiries, audits, reviews, or investigations related to the business being conducted with SaveSave or on SaveSave’s behalf. Vendors must inform SaveSave of any such inquiries prior to responding to regulatory authorities or law enforcement, unless doing so would violate applicable law.

Vendors are also expected to cooperate with any internal investigation conducted by SaveSave into a complaint or concern raised regarding a vendor’s conduct.

REPORTING VIOLATIONS

Anyone that has knowledge of a potential or actual violation of the Code should make a report to the Compliance Team via ethics@savesave.com.ng